Policies – Oak Cliff Pediatrics

Appointment Policies

Late Policy:

We make every attempt to see you at your scheduled appointment time. To ensure that we run on time, we ask that you arrive at least 15 minutes ahead of your scheduled appointment time. If you are more than 5 minutes late, and the provider is still able to see you, we will charge a $25 late fee. If the provider is unable to fit you into the schedule, the appointment will be rescheduled for another day. A phone call when running late is also appreciated.

Appointment Cancellation Policy:

For appointments that are canceled or rescheduled by the parent or guardian with less than 24 hours’ notice, a same-day reschedule/cancellation fee of $50 applies.

No-Show Policy:

There is a no-show fee of $50 per child for Well Visits and $25 per child for Sick Visits if you do NOT notify us that you will not be attending the visit. Effective September 30, 2024, each family will have a limit of three no-shows and after three no-shows to Well Visits or Sick Visits, the family will be dismissed from the practice. Please note, if siblings are scheduled at the same time and no-show their appointments, the family will no longer be permitted to schedule siblings at the same time.

Additionally, if you are a new patient and you do not show up to your first appointment or notify us that you will not be attending the first appointment, you will be dismissed from the practice.

We sincerely appreciate your understanding with our policies.

TeleVisits and Phone Consultations

We offer phone consultations for medical advice during the business day. The physician will determine if the consultation can be handled over the phone (for example questions regarding sleep patterns, behavior, etc) or if the patient needs to be seen in the clinic or if a TeleVisit needs to be scheduled with a provider.

Health Forms

There is a $10 administrative fee for all FORM completions. There will be no charge if the forms are brought in at the time of your child’s appointment.

Financial Policy

For our insured patients it is our pleasure to file your claims for you with copays and balances due at the time of service. For patients without insurance, payment is due at the time of service for both sick and well visits. After 90 days, outstanding balances will be referred to a collection process. Contact the office for any problems with your account. Should your insurance company deny payment for services performed, it is the insured’s responsibility to pursue the issue. Billed services not covered by the insurance are the insured responsibility, including vaccine charges. If correct insurance information is not provided in a timely manner and causes a delay in insurance processing, the patient will be responsible for satisfying the charges. We currently do not accept MEDICAID.